Fuel Flow Integrations Privacy Policy

Last Updated: June 22, 2025

This Privacy Policy describes how Fuel Flow Integrations ("We," "Us," or "Our") collects, uses, and discloses information in connection with Your use of our proprietary software application and services (collectively, the "Application"). Our Application is designed to provide custom workflow automation and billing solutions, specifically for oil, gas, and fuel service and delivery companies, including integration with QuickBooks.

We are committed to protecting Your privacy and handling Your information with care and transparency.

1. Information We Collect

We collect various types of information to provide and improve our Application and services.

1.1. Information You Provide Directly

When You sign up for or use the Application, You may provide us with information, including:

• Account Information: Your company name, contact person's name, email address, phone number, and billing address.
• Configuration Preferences: Details about Your specific workflow, billing needs, and preferences for custom integrations.

1.2. Information Collected Through QuickBooks Integration

As a core function of our Application, we integrate with Your QuickBooks account. By enabling this integration, You authorize us to access and process certain data from Your QuickBooks account as necessary to provide the agreed-upon services. This may include:

• Customer Information: Names, addresses, and contact details of Your customers.
• Transaction Data: Invoices, payments, sales receipts, and other financial transaction details relevant to Your billing and workflow.
• Product/Service Data: Information about the fuel products, lubricants, and services You provide (e.g., diesel types, bulk deliveries).

Important Note: We only access the data from Your QuickBooks account that is strictly necessary to perform the automated billing and workflow tasks for which You've engaged our services. We do not access or store any personal financial information from Your QuickBooks account beyond what is essential for the Application's functionality.

1.3. Information Collected Automatically

When You use the Application, we may automatically collect certain information:

• Usage Data: Information about how You access and use the Application, such as the features You use, the time and duration of Your activities, and system performance data. This helps us understand how our custom solutions are performing and identify areas for improvement.
• Device Information: Details about the device and operating system You use to access the Application (e.g., Windows 11 PC, browser type).
• Log Data: Information that Your browser sends whenever You visit our Application, such as Your IP address, access times, and pages viewed.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Application: To deliver the core services of custom workflow automation and billing, including QuickBooks integration.
• To Customize and Improve Services: To tailor the Application to Your specific operational needs and to develop new features and enhancements based on usage patterns and feedback.
• For Billing and Support: To process Your subscriptions and payments, and to provide customer support and technical assistance.
• To Monitor Performance and Security: To ensure the Application operates efficiently and securely, and to diagnose and resolve technical issues.
• To Comply with Legal Obligations: To meet legal, regulatory, or compliance requirements.

3. How We Share Your Information

We do not sell Your information to third parties. We may share information only in the following circumstances:

• With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as cloud hosting, data analytics, and customer support. These providers are bound by contractual obligations to keep information confidential and use it only for the purposes for which we disclose it to them.
• With Intuit/QuickBooks: As part of the integration, certain data will be exchanged directly between our Application and Your QuickBooks account via Intuit's authorized APIs. This exchange is essential for the functionality of our service.
• For Legal Reasons: We may disclose information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, Your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable technical and organizational measures designed to protect the information we collect and process. While we strive to use commercially acceptable means to protect Your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain Your information for as long as necessary to provide the services You have requested, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices and Rights

You generally have rights regarding Your information, though the Application primarily processes Your business data rather than personal data in the traditional sense. You can:

• Access and Correct: Access and update Your account information directly through the Application or by contacting us.
• Request Deletion: Request deletion of Your data, though some data may be retained for legal or operational reasons (e.g., billing records, audit trails).

7. Children's Privacy

Our Application is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children under 18.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Application after any changes indicates Your acceptance of the updated Privacy Policy.

9. Contact Us

If You have any questions about this Privacy Policy or our data practices, please contact us at:

fuelflowintegrations@gmail.com